Refunds and Returns Policy

Real Lux Direct
No Returns or Exchanges Policy

Welcome to Real Lux Direct — your destination for curated preloved luxury handbags and accessories. Due to the nature of our rare and one-of-a-kind inventory, we maintain a strict No Returns, No Exchanges policy. Please read the following terms carefully before making a purchase.

Final Sale Terms

All items purchased through Real Lux Direct are Final Sale. This means:

• No returns, refunds, or exchanges are accepted for any reason, including:

  • Change of mind

  • Condition expectations

  • Color differences due to screen display

  • Sizing, fit, or usage concerns

  • Slight or Phantom Smells

Authenticity & Condition Assurance

• Every item listed is 100% authentic and has undergone rigorous multi-point authentication.

• Each piece is carefully inspected, and we provide detailed descriptions and high-resolution images highlighting any signs of wear or unique attributes.

• By completing your purchase, you acknowledge the preloved nature of the item and accept its documented condition.

Pre-Purchase Questions

We encourage you to contact our client support team prior to placing an order if you need:

• Additional images

• Condition clarifications

• Styling or size guidance

We’re here to ensure you feel confident in your purchase decision.

Transit Issues

If your item arrives damaged during shipping:

• You must notify us within 48 hours of delivery.

• Include clear photographs of the item, packaging, and shipping label.

• Our team will assist you in initiating a claim with the courier, if eligible.

Acknowledgment of Policy

By completing your purchase at Real Lux Direct, you confirm that you have read, understood, and agreed to this No Returns or Exchanges policy.

For assistance or inquiries before purchasing, please contact us at concierge@realluxdirect.com

Thank you for shopping with confidence and elegance at Real Lux Direct — where timeless luxury finds a new story.